Karen – 14749
Full-Time
Job Title
Executive Assistant
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/6cdb2b
Screening Interview
https://osp.li/a8c006
Short Interview
Portfolio
Internet Speed Mbps
250
Computer Specs
Processor: M1 | Memory (RAM): 8GB | OS: macOS Sonoma
About me
Education
UNIVERSITY OF IMMACULATE CONCEPTION
Year
Bachelor of Arts in Communication Arts
Course
2008 - 2012
Experience
Virtual / Executive Assistant2023 - 2024
– Provided comprehensive administrative support, managed calendar scheduling, assisted with social media marketing, contributed to website development, and drove lead generation for clients, ensuring precision, efficiency, and enhanced online presence.
Director of Customer Experience2014 - 2022
- Acted as client advocate and worked with internal departments to ensure that client needs are understood and satisfied to encourage new and repeat business opportunities. Assisted in shaping a delightful customer experience across all channels and touchpoints, handled client needs, collected and analyzed data, and improved overall account operations.
Technical Support Representative2008 - 2012
- Provided answers to questions from customers regarding the use and troubleshooting of equipment (inbound calls).
Quality Assurance Manager2012 - 2014
- Implemented new quality assurance and customer service standards.
Market Researcher2008 - 2008
- Gather and analyze data on consumers and competitors (outbound calls).
Skills
Admin / Executive Support,Content Creation,Customer Service,Lead Generation,Photo Editing,Project Management,Social Media Management,Video Editing,Web Design / Development
