Lorie – VA2562
Full-Time
Job Title
Sales Representative
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/a41985
Screening Interview
https://osp.li/e38a63
Short Interview
Portfolio
Internet Speed Mbps
99
Computer Specs
Memory (RAM): 4GB | OS: MacBook Air 2017
About me
A result-driven professional with 4 years of experience in People and Operations Management in an IT/BPO-enabled company. Proven ability to improve operations, impact business growth, and provide unyielding support to assist.
Education
UNIVERSITY OF THE EAST
Year
2013 - 2018
Course
Bachelor of Science in Communication Arts
Experience
Sales Development Representative2023 - 2024
– Real Estate and Publishing.– Our goal is to help support realtors in building a brand so that when people have a need, they think of you first.– Appointment setter and lead generation trial sales representative.– Conduct cold calling to realtors to discuss the digital marketing platform Authorify.– Offer/Sell our 30-day Trial Program for Real Estate Agents, Investors & Brokers.
Player Support Representative2023 - 2024
– Respond and help players with their questions, queries, and problems either via email or chat.– Resolve player complaints and problems by quickly identifying the issue, troubleshooting effectively, providing accurate information, and following up to ensure correct resolution.– Explain and guide customers through product features and functionalities.
Senior Process Executive2022 - 2023
– Partner manager of YouTube Content Creators; appointment-based, exclusive.– Exhaust both emails and outbound calls to set an appointment with the creator.– Gave creators information about what they should post, when to post, and how to interact with their subscribers and fans through a 1 on 1 video conference call.– Helped creators increase their views, monetization, and subscriber count.– Provided opportunities to maximize their channel's full potential.
Subject Matter Expert2021 - 2022
– Started as a Verizon Business customer representative.– Ensured top-grade customer service that handles concerns regarding mobile networks and services.– Maintain good standing and honest customer service, which created my path into skills.– Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Technical Advisor2020 - 2021
– Provided technical support for iOS products and iOS-related concerns, such as but not limited to iPhone, iPad, and Macintosh.– Managed a wide variety of customers with different ethnicities (Australian and Southeast Asian countries) and was able to overcome difficulties with the language barrier. We listen, we ask the right questions, and always come up with the best possible resolution.
Skills
Appointment Setting,Customer Service,Lead Generation,Sales / Business
