Andrei – VA2959
Full-Time
Job Title
Sales Representative
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/7fc517
Screening Interview
https://osp.li/95f403
Short Interview
https://osp.li/909f37
Portfolio
Internet Speed Mbps
300
Computer Specs
Memory (RAM): 16GB | Storage: 500GB | OS: Windows 11
About me
3 years of Cumulative Experience in Consumer Financial Customer Services for Clients in the US and the UK.12 months of experience in Business-to-Business Collections, Inbound and Outbound calls.
Education
UNIVERSITY OF THE PHILIPPINES
Year
2020 - 2024
Course
Bachelor's in Education Studies
Experience
Process Specialist2023 - 2024
– Worked as a Process Specialist of a Pioneer B2B Collections Project for a Real Estate Technologies Client. Contributing to Consistent operations supervision of over 60 Employees who handle Collections calls.– Created Standard Operating Procedures for over 20 Lines of Business for the entire Manila Site, ensuring standardized knowledge across the project, maintaining our client’s Standard in Quality.– Maintained synergy between the Operations of Collections and Customers through consistent engagement with the Client Success Managers and Executives of our client, providing updates and reports on Collections Proceedings for our client’s biggest customers.– Provided consistent Coaching, Root Cause Analysis, and Career Assistance to a medium-sized team.- Assisted in Failure Mode and Effects Analysis for the efficiency of Project Operations.– Initiated and managed the training and knowledge transfer for the first batch of Strategic and Government Collectors, primarily providing support in collecting from the Project’s largest clients, including Multinational Banks, Lenders, Insurance, and Real Estate Companies.– Spearheaded the Engagement Team, managing Rewards and Recognitions and Engagement Events for the Manila Site.
Banking Specialist2023 - 2023
– Trained in Chase Bank’s operations in the United Kingdom as an everyday banking specialist. Handled inbound and outbound calls. Answered email queries from customers. – Collaborated with other departments and functions within the Line of Business.
Customer Care Specialist2020 - 2023
– Handling concerns regarding a multitude of Consumer Credit and Charge Card products, taking.– Inbound calls and outbound calls as necessary.– Performing calls and acting as a frontline representative, and initiating requests for Back-office concerns such as Credit Balances, KYC Review, Credit Bureau Amendment, and more.– While being assessed based on KPIs of CSAT, First Call Resolution, Net Promoter Score, and Average Handling Time.– Coached and provided real-time floor support to other Customer Care Professionals as a Learning Coach.
Skills
Admin / Executive Support,Customer Service,Sales / Business
