Full-Time

English, Spanish

Colombia

UNIVERSIDAD DE LA SABANA

2012 - 2017

Bachelor of Science in Business Administration

– Digital Marketing Specialist and Client Care Coordinator for a Mental Health/Therapy Practice in the US.– As the Marketing Specialist, the role includes managing social media platforms, Facebook Ads, Google My Business, Instagram Ads, YouTube, client care engagement, creating weekly newsletters, and updating the company website through Squarespace.– As the Administrative Specialist, I am the right hand of the director and founder of the company. The role includes calendar management, meetings, answering calls, and responding to emails from clients and stakeholders promptly.– Administrative tasks such as scheduling, client billing, weekly KPI reports, meetings, data entry, ordering office supplies, assisting with event planning, presentations, onboarding new employees, and first filter interviews for human resources.– HIPAA trained.

– Facilitate understanding and breaking barriers between clients, medical providers, law representatives, and their significant clients.– Being the middle point for both languages, from English to Spanish and vice versa.– Providing experience through video calls and phone.– Enterprise: product information, customer communication, employee materials.– Health care: vital documents, patient consultations, procedures, surgeries, medical records, clinical protocols.– Financial services; loan documentations, contracts, mortgage processing, financial applications.– Government; public notices, letters, court cases.

– Marketing by supporting floral events, content for social media, creation of catalogs offering new products and floral programs to clients, and offering quotes and new proposals for clients.– Tech-oriented person in charge of the company’s social media accounts, Instagram, Facebook, and LinkedIn.– International online relationships, offering new products to attract new clients, handling different floral programs depending on each client’s needs.– Logistics management and logistic documentation, from harvest, exportation through FEDEX, production in warehouses in the United States, and final distribution through CH Robinson, the store distributor.– Presence in agricultural fairs and events like Asocolflores and Proflora.– Flying to the United States on high-demand seasons (Valentine`s and Mother`s Day) to do follow-ups on FCCs (production centers), guaranteeing that all requirements are met and inventory is being sold on final stores.

– Adaptation of language localization and cultural adaptation for both languages for different markets.– Present time translation and/or interpretation services and presenting to foreign English-speaking audiences.

Social Media Management,Admin / Executive Support,Bilingual (English-Spanish),Customer Service

Maria