Jose – VA3718
Full-Time
Job Title
Executive Assistant
Availability
Full-Time
Languages
English, Spanish
Country
Colombia
Resume
https://osp.li/4eb55a
Screening Interview
https://osp.li/b4cb3c
Short Interview
https://osp.li/b5edfc
Portfolio
Internet Speed Mbps
300
Computer Specs
Processor: Intel Core i7 | Memory (RAM): 16GB | Storage: 500GB | OS: Windows 10
About me
I am an accomplished trainer, cross-selling specialist, and tech support expert with extensive experience in effectively onboarding new-hire teams through exemplary leadership, feedback, and coaching. I am seeking opportunities for career advancement where I can leverage my diverse skill set. I have significantly contributed to developing new training materials in collaboration with the training department. Additionally, my proficiency in cross-selling and technical support has consistently driven business growth and enhanced customer satisfaction. Within my training skills, I am proficient in the MS 365 suite, adept at scheduling meetings, and excel in client interactions, ensuring seamless communication and operational efficiency.
Education
UNIVERSIDAD DEL ZULIA
Year
2010 - 2015
Course
Bachelor of Science in Law
Experience
Cross-Selling and Tech Support Representative2023 - Present
– In my role at TTEC, I provide expert technical support for wireless mobile services, assisting customers with troubleshooting and resolving technical issues to ensure seamless connectivity and user satisfaction. I leveraged my in-depth knowledge of mobile devices and network services to deliver effective solutions and enhance the customer experience. Additionally, I excelled in cross-selling strategies, identifying opportunities to recommend and promote additional products and services that aligned with customer needs. My ability to communicate complex technical information clearly and persuasively contributed to increased sales and customer loyalty. Through a combination of technical expertise and sales acumen, I play a key role in driving business growth and maintaining high levels of customer satisfaction.
Corporate Trainer2019 - 2023
– In my role as a trainer for back-office and customer service representatives in healthcare services, I developed and implemented comprehensive training programs tailored to meet client needs and industry standards. I was responsible for creating detailed training plans and agendas, ensuring new hires were equipped with the necessary skills and knowledge to excel in their roles. My duties included conducting new hire interviews, providing ongoing coaching and feedback, and facilitating interactive training sessions to enhance employee performance and confidence. I collaborated with management on workforce planning to ensure optimal alignment with client requirements and organizational goals. My efforts contributed to a well-trained, efficient team capable of delivering exceptional customer service and support within the healthcare sector.
Provider Services Representative2018 - 2019
– In my role as a Customer Service Representative for a healthcare services provider, I specialized in managing ICD-10 codes and handling billing inquiries with precision and accuracy. I possessed in-depth knowledge of various healthcare plans, including HMO, PPO, and Medicare, enabling me to effectively assist clients in understanding their coverage options and resolving any issues. My responsibilities included addressing customer inquiries, providing clear and concise information, and ensuring a high level of customer satisfaction. I collaborated with healthcare professionals and administrative teams to streamline processes and improve service delivery, contributing to the overall efficiency and effectiveness of the organization.
Legal Assistant2014 - 2017
– I provided comprehensive support to the legal team, ensuring the efficient management of legal documentation and case files. My responsibilities included conducting thorough legal research, drafting and reviewing contracts, and assisting in the preparation of legal briefs and reports. I coordinated with various departments to facilitate seamless communication and collaboration, and I played a key role in scheduling and organizing meetings and legal proceedings. My attention to detail and organizational skills contributed to the smooth operation of the legal department, enhancing overall productivity and client satisfaction.
Skills
Admin / Executive Support,Bilingual (English-Spanish),Customer Service
