Melissa – VA3829
Full-Time
Job Title
Executive Assistant
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/fa1e2b
Screening Interview
https://osp.li/c5de10
Short Interview
https://osp.li/07a229
Portfolio
Internet Speed Mbps
200
Computer Specs
Processor: i5 | OS: Windows 11
About me
Throughout my years of working in various fields, I have developed and maintained a high standard of performance when dealing with individuals from diverse cultural backgrounds. I am highly enthusiastic and organized about my work and upcoming tasks. As an energetic, positive, and hardworking individual, I consistently strive to achieve the highest standards possible in any given task. My excellent customer service and communication skills, coupled with my relevant work experience, make me a valuable asset to any organization for which I work.
Education
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Year
Course
Bachelor of Science in Tourism Management
Experience
Executive Virtual Assistant2022 - 2024
– Handle inbound and outbound calls.– Engage in back-to-back email communications.– Organize the company and client’s files.– Train other virtual assistants.– Quote insurance policies using EZLynx Rating Engine & various Ins. companies.– Attends various webinars on Insurance Industry trends.– Customer Retention – focused.– Process automation: Automating routine tasks and workflows, such as sending follow-up emails, scheduling appointments.– Analyzing customer data to gain insights into customer behavior, trends, and preferences, and generating reports.
Customer Service Representative2020 - 2022
– Process inbound calls and respond to provider inquiries.– Provides benefits and eligibility of the participant’s insurance.– Provides general status of claims. Process claims & billing.– Clarify complaints, identify the cause, expedite correction or adjustment, and follow through to resolution.– Contribute to teamwork – obtain related results and maintain a high scorecard.
English Second Language and IELTS Instructor2014 - 2020
– TESOL and TEFL Certified.– Provides instruction in reading, writing, and speaking to individuals whose native language is not English. Lessons are conducted virtually.– Organize coursework and learning materials such as video & audio clips, educational games, and other teaching tools.– Specializing in music.– Helps students in conversational skills, mastering grammar concepts, or preparing for language proficiency exams.
Tour Coordinator / Tour Guide2014 - 2016
– Trained in the program “Interpretation of the environment by Tour Guiding”.– Organize travel arrangements, hotel accommodations, transportation, and tour schedules. Ensure all expenses are within the tour’s budget.– Introduce all travel arrangements and accommodations via PowerPoint.– Guide clients to travel destinations throughout their tour dates.
Skills
Accounting / Bookkeeping,Admin / Executive Support,Customer Service
