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Hospitality Management Graduate who has a total of 8 years of working experience in customer service and administrative departments, focusing on areas of corporate services, clerical management, aviation, airline services, real estate, and food, and future professional advancement, as well as contributing to the progress of an organization.

- Supports marketing executives by brainstorming promotional projects and events.- Analyzes and collates customer feedback and recommendations through Online Travel Advertisements.- Coordinates with the suppliers and vendors that provide support and services to company events.- Checks invoices and receipts as per superiors, which will be forwarded to the sales and finance department for further evaluation.- Conducts inventories of VIP gifts as well as corporate giveaways.- Assists in the organization of promotional events for company exposure to clients, whether traditional or digital, and attends to them to facilitate success afterwards.- Handles platforms like Property Finder, Bayut, and Dubizzle to promote real estate marketing using CRM systems such as Brokerpad, Portfolio, and Propspace.

- Documentation is required for registering sold units on off-plan real estate projects.- Prepares Sales Offers, Reservation Forms, and Purchase Agreements between developer and clients.- Handles developers' projects, signing up agencies, and makes sure necessary processes are followed.- Delivers deadlines regularly and on time.- Does project/unit registration on land department systems. Fills in forms and does other documentation as required.- Uses Salesforce CRM and Google Suite to maintain a database and record clients' information.- Familiarization with Hubspot, Pixl, and Call Gear, especially on lead tracking.

- Greeted customers when they entered the premises and gave gratitude when they left.- Answered inquiries professionally and interacted with the customers cheerfully and politely.- In charge of the sales of products offered by the shop, and suggested goods and upsell products to guests.- Responsible for issuing bills to customers.- Responsible for doing weekly inventory, daily outlet check, and receiving deliveries in the warehouse.- Took care of the cleanliness and tidiness of the premises.- Did other related jobs at the order of the shop manager.

- Assessed customer needs and responded appropriately to queries.- Operated various types of office equipment and trained other team members on proper usage.- Compiled and prepared documentation and required notices within tight time frames to meet specific needs.- Prepared invoices, receipts, tax credit notes, assignment creation records, and cash/cheque payments.- Archives outdated files, conducts and updates inventories, keeping the main system current and free of unnecessary information.- Helped staff navigate filing systems, locate desired records, as well as supported staff in preparing reports by gathering support materials from files.

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Fairuz