Full-Time

English, Spanish

Colombia

UNIVERSIDAD DEL VALLE

2024 - Present

Bachelor of Science in Sociology

– Managed various calendars and scheduled meetings across global time zones, ensuring seamless coordination.– Oversaw email management, prioritized high-importance messages, and implemented efficient inbox organization systems.– Created and maintained operational playbooks, standard operating procedures (SOPs), and workflow documentation.– Managed cloud storage systems as Google Drive, ensuring document accuracy and accessibility.– Assisted with customer support inquiries and vendor communication, ensuring prompt resolution and professional correspondence.– Developed and maintained company-wide systems using tools like HubSpot and Google Workspace.– Collaborated with research and testing of AI tools to improve operational processes and workflow automation.

– Provided client management support for two legal teams, ensuring adherence to deadlines.– Managed calendars, scheduled appointments, and coordinated communication across legal teams.– Utilized CRM platform as Clio Grow to manage client intake, track leads, and maintain detailed records, ensuring efficient client onboarding and communication.– Oversaw the processing of legal documents, correspondence, medical records, and case documentation.– Managed client documentation under HIPAA law, maintaining strict confidentiality.

– Successfully managed appliance lease campaign and optimized payment workflows.– Identified recurring customer service challenges and collaborated with QA teams to implement long-term solutions.– Delivered exceptional customer experiences through proactive troubleshooting and communication.– Implemented a customer loyalty guide, increasing team productivity by 20%.– Coordinated across 10 departments to improve internal communication and reduce errors.

Admin / Executive Support,Appointment Setting,Bilingual (English-Spanish),Customer Service

Yazmin