Rosa – VA4207
Full-Time
Job Title
Executive Assistant
Availability
Full-Time
Languages
English, Spanish
Country
Colombia
Resume
https://osp.li/062092
Screening Interview
https://osp.li/76613d
Short Interview
https://osp.li/a4dff3
Portfolio
Internet Speed Mbps
350
Computer Specs
Processor: Intel Core i7 | Memory (RAM): 16GB | Storage: 256GB | OS: Windows 11
About me
A Colombian professional with expertise in international relations, trade, and affairs. Spanish is my native language, and English is my second language. I possess a diverse skill set, including experience as an administrative and executive assistant, social media manager, business management, professional interpreter ENG/SPA in diverse fields, but mainly medical, as a call center agent or representative, and customer care assistant in the healthcare industry. I’m also well-versed in various software tools commonly used in these roles, such as Microsoft Word, Excel, Teams, Zoom, Genesis, CRM, ServiceNow, LINC, etc.
Education
UNIVERSIDAD POPULAR DEL CESAR
Year
2016 - 2022
Course
International Relations and Affairs
Experience
Executive Assistant2024 - Present
– I’m currently serving as an Executive Assistant for Bruntwork, providing pivotal support to the entrepreneurial venture, Sensual Somatic. In this dynamic role, I oversee a spectrum of organizational and administrative tasks, ensuring the seamless operation of day-to-day activities.– I also do tasks as social media management, data entry, transcription, data analysis, information management using tools like Flo desk, Airtable, Stripe, Typeform, Meta business, Mighty networks, Excel, Canva, Etc
Interpreter OPI/VRI2023 - Present
– At this time, I am also working with Voyce Global as an English and Spanish OPI and VRI Interpreter, specializing in medical interpretation, but not limited to just medical. I’m working as an independent contractor with them and I do tasks related to interpreting services such as: Providing verbal interpretation, as a cultural broker, taking notes, placing dial outs, providing customer service, giving support, doing admin tasks, etc.
Interpreter OPI2023 - 2023
– I worked with Teleperformance under Language Line Solutions as an English and Spanish Over-the-Phone Interpreter (OPI) specializing in medical interpretation. This role has deepened my knowledge of the healthcare field as well as in many other my top tasks are: Verbal interpretation, cultural Interpretation, maintaining neutrality, note-taking, interpreting in various settings, continuing learning, providing customer service, memory and recall, etc.
Business Owner2021 - 2023
– I started operating and creating my online store for accessories entrepreneurship, handled social media management, content creation, photo and video editing, inventory management, product promotion, and customer interactions. I applied most of the skills I learned in my career to my online store.
Customer Care Representative2022 - 2022
– As a bilingual customer care representative with Atlantic Quantum Innovations under Humana Health Insurance. I proficiently navigated call center software like Genesis, CRM, ServiceNow tickets, and Incom to provide top-notch assistance to customers in the healthcare sector.
Skills
Admin / Executive Support,Appointment Setting,Bilingual (English-Spanish),Customer Service,Social Media Management
