Full-Time

English, Spanish

Nicaragua

SENA

2015

Technical Administrative Assistant

– Implementing the organizational culture of the company.– Managing calendars and scheduling appointments, meetings.– Organizing and maintaining electronic files, databases, and records, ensuring that information is accurate, up-to-date, and easily accessible.– Acting as a point of contact between internal teams, external clients, and vendors, facilitating effective communication and collaboration.– Assisting in the planning and coordination of company events, meetings, conferences, or workshops, including logistics and guest arrangements.– Entering data into systems or databases and generating reports or presentations as needed, providing accurate and timely information for decision-making.– Addressing inquiries and resolving issues or concerns from employees, clients, or other stakeholders, demonstrating problem-solving skills and a customer-oriented approach.– Supporting other departments or team members with various tasks and projects as required, adapting to changing priorities, and contributing to the overall efficiency of the organization.– Assisting in research related to compliance with applicable laws, regulations, and industry standards, and helping to ensure the company’s activities are legally compliant.– Organizing and maintaining financial documents, such as receipts, invoices, and contracts.– Ensuring that financial records are properly filed and archived for easy retrieval.– Handling financial correspondence, including emails and letters related to billing, payments, and financial inquiries.– Presenting ideas to stakeholders, including management, colleagues, or clients, in a clear and compelling manner.– Coordinating training sessions, workshops, and professional development programs for employees.– Tracking employee training records, certifications, and compliance with mandatory training requirements.– Assisting with the coordination of employee engagement initiatives, recognition programs, and wellness activities.– Demonstrating flexibility and willingness to take on new responsibilities as required.– Cultivating positive relationships with key stakeholders, colleagues, and external partners on behalf of the owner.– Managing inbound and outbound calls with a focus on delivering exceptional customer service and fostering positive client interactions. Skilled in promptly handling incoming calls, addressing inquiries, and resolving issues with professionalism and tact.– Managing incoming and outgoing emails with diligence and professionalism.– Proficient in placing orders efficiently and accurately via telephone communication channels.

– Demonstrated empathy and patience in delivering exceptional customer care during phone interactions.– Promoting the utilization of the mobile app for remote call management as an alternative to traditional phone systems.– Work with the management team to improve current customer service solutions and processes.– Adding new products on our website and social media platforms to enhance customer.– Regular daily engagement with the CEO in the capacity of a personal assistant, performing various tasks.– Conducting internal communication with team members regarding payroll matters.– Addressing a recent negative review on Google (which has since been removed) and soliciting feedback from our clients for new reviews.– Addressing and resolving communication with the Marketing Department.– Initiating a fundamental advertising campaign on the Google Ads platform.– Every day, we generate new methods and ideas to enhance our performance and achieve excellence.

– Act as the primary point of contact between the CEO and internal and external stakeholders, maintaining a high level of professionalism and discretion in all interactions.– Liaison with executives and senior management to handle requests and make recommendations/decisions.– Manage the CEO’s calendars and coordinate appointments and meetings.– Provide reports to the accounting department.– Prepare weekly, bi-weekly, monthly, and quarterly departmental reports as needed.– Schedule and confirm meetings.– Manage emails, send answers if needed.– Online Research – Conducting online research, discerning the validity and relevance of online material.– Charge clients using the Stripe app.– Send gifts to clients.– Update the database using Excel and the Monday app.– Send out contracts for clients and employees using the app e-signatures.io.– Collaborate and work well in a team environment when supporting assigned projects and managing expectations.– Do the process of onboarding/offboarding for employees.– Process payroll for approximately 25 employees under the following departments: sales, appointment setters, virtual assistants, media graphics, media buyers, client success representatives, using the apps Wise and Paypal.– Respond to human resources requests such as letters, certificates, balances, bonuses, special days etc.– Manage the CEO’s travel arrangements, including scheduling flights, hotels, and ground transportation.– Assist with personal tasks, such as scheduling appointments and managing the CEO’s personal calendar.– Passion providing critical support to the CEO on the most important strategic growth initiatives.

– Answer and direct phone calls, organize and schedule appointments and meetings. Maintain contact lists, assist in the preparation of regularly scheduled reports, and develop and maintain a filing system.– Facilitated communication between clients from the United States and healthcare professionals during pre-surgery consultation appointments.– Order office supplies, provide general support to visitors, and provide information by answering questions and requests.– Generate reports, prepare and monitor invoices. Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities.– Collaborated with a team member to manage and process substantial payments efficiently.– Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.– Write letters and emails on behalf of other office staff. Book conference calls, rooms, taxis, couriers, hotels, etc.– Cover the reception desk when required.Maintain computer and manual filing systems, handle sensitive information in a confidential manner, reply to email, telephone, or face to face inquiries.– Receive, sort, and distribute the mail, answer telephone calls and pass them on, greet and assist visitors to the office, photocopy and print out documents on behalf of other colleagues.– Provide polite and professional communication Implement clerical duties and administrative processes.

Admin / Executive Support,Appointment Setting,Bilingual (English-Spanish),Customer Service,Lead Generation,Paid Ads / Marketing,Sales / Business

Lizeth