Methel – VA4414
Full-Time
Job Title
Client Support Specialists
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/6a1e73
Screening Interview
https://osp.li/dd8e5f
Short Interview
https://osp.li/e14b38
Portfolio
N/A
Internet Speed Mbps
70
Computer Specs
Processor: Intel Core i7 | Memory (RAM): 16GB | Storage: 500GB | OS: Windows 11
About me
Technical Skills: Genesys, DAT, TMS, Quickbooks, Microsoft Office, Google Workspace.
Education
RIZAL TECHNOLOGICAL UNIVERSITY
Year
2019 - 2023
Course
Bachelor of Science in Business Administration, Major in Financial Management
Experience
Logistics Coordinator
– Monitored and tracked shipments, updating load status in TMS and ensuring real time accuracy.– Managed data entry on load boards, portals, and transportation management systems, maintaining accurate documentation and load details.– Use DAT to enter marketplace and post truck availabilities.– Act as the main point of contact for drivers and provide support.– Utilize Genesys to communicate effectively, ensuring seamless coordination and issue resolution.– Work closely with the team for effective collaboration and sound decision-making.
Customer Service Representative
– Delivered exceptional customer support via calls and chat, effectively resolving inquiries daily while maintaining an excellent rating.– Handled high-pressure situations calmly, meeting deadlines and exceeding performance goals in a fast-paced environment.– Accurately processed customer requests, complaints, and escalations while demonstrating in-depth knowledge to provide tailored solutions adhering to company policies.– Collaborated with cross-functional teams to address complex issues and optimize workflows.
Skills
Admin / Executive Support,Customer Service
