Johan – VA4776
Full-Time
Job Title
Executive Assistant
Availability
Full-Time
Languages
English, Spanish
Country
Colombia
Resume
https://osp.li/bb245f
Screening Interview
https://osp.li/5d5f97
Short Interview
https://osp.li/0bd67b
Portfolio
Internet Speed Mbps
900
Computer Specs
Processor: AMD Ryzen 5 | Memory (RAM): 32GB| Storage: 1TB | OS: Windows 11
About me
Highly organized and results-driven professional with executive support, customer service, and marketing expertise. Fluent in Spanish and English, with strong communication, time management, and problem-solving skills. Proficient in CRM platforms, Microsoft Office Suite, Notion, and project management tools to streamline workflows and enhance productivity. Experienced in content creation, social media management, and brand positioning. Adaptable and detail-oriented, eager to contribute to a dynamic team and drive business success.
Education
COLEGIO MILITAR ALMIRANTE PADILLA
Year
2019
Course
Experience
Executive Assistant / Virtual Assistant2023 - Present
– Maintain and organize all company documentation, ensuring easy access and proper filing.– Serve as the first point of contact between the company and its clients, providing prompt responses and guidance on processes.– Manage invoice processing and collections, ensuring timely payments and accurate records.– Handle new client onboarding, explaining company procedures and requirements while fostering strong professional relationships.– Update and maintain Salesforce, managing contacts, leads, invoices, and all relevant information.– Conduct collection and sales calls, ensuring financial efficiency and business growth.– Track and analyze key performance metrics, providing insights for process improvement.– Provide Spanish-English translation for client interactions when needed.– Provide new automation ideas to improve efficiency and productivity.
Customer Service Representative2022 - 2023
– Provided multichannel support via calls, chats, and emails to assist users with the Venmo app, debit card, and website inquiries.– Resolved a wide range of financial and technical issues, ensuring a seamless user experience.– Assisted customers with transaction disputes, account security, and troubleshooting for app-related concerns.– Maintained a high level of customer satisfaction by delivering timely, clear, and effective solutions.– Managed multiple customer interactions simultaneously in a fast-paced environment, ensuring accuracy and professionalism.
Customer Service Representative2022 - 2022
– Provided customer support for debit and credit card inquiries, statements, and other financial products.– Assisted clients in resolving account-related issues efficiently and professionally.– Ensured a high level of customer satisfaction by delivering clear and accurate information.– Managed a high volume of inbound calls, maintaining professionalism and adherence to company policies.– Worked in a fast-paced environment, handling multiple tasks while maintaining attention to detail.
Skills
Account Management,Accounting / Bookkeeping,Admin / Executive Support,Appointment Setting,Bilingual (English-Spanish),Customer Service,Project Management,Sales / Business
