Sonia – VA4937
Full-Time
Job Title
Executive Assistant
Availability
Full-Time
Languages
English, Spanish
Country
Colombia
Resume
https://osp.li/e5ac7f
Screening Interview
https://osp.li/bne
Short Interview
https://osp.li/48a01c
Portfolio
Internet Speed Mbps
100
Computer Specs
Processor: Intel Core i7 | Memory (RAM): 8GB | Storage: 500GB | OS: Windows 10
About me
Bachelor’s in Business Management with 2 years of experience in customer service and technical support, and 2 years of executive assistance in document, marketing, and accounting management. Known for excellent interpersonal relations, active listening, commitment, and a proactive approach.
Education
UNIVERSIDAD DE CUNDINAMARCA
Year
2024
Course
Bachelor of Science in Business Administration
Experience
Real Estate Administrative Assistant2023 - Present
– Efficiently performed daily administrative tasks, including managing files, notifying customers via email, SMS, and notifications to ensure documentation processes were up-to-date, and assisting in scheduling meetings.– Conducted marketing activities by showcasing properties for sale on the real estate agent’s social media platforms.– Prepared detailed income and expense reports for rental properties, maintained accurate records for properties with rental units, and took meeting minutes.
Technical Support Agent2023 - 2023
– Provided customer service via telephone and email, resolving technical issues and ensuring customer satisfaction.– Documented and tracked customer interactions to identify trends, improve service quality, and enhance overall customer experience.
Accounting and Admin Assistant2022 - 2023
– Conducted general accounting tasks and bank reconciliations, ensuring accuracy and compliance with financial regulations.– Prepared and presented periodic financial reports, providing insights and recommendations for effective financial planning and decision-making.– Managed documentation control and maintained accurate databases, including creating detailed reports on financial processes to identify trends and areas for improvement.
Back Office and Customer Service Agent2020 - 2022
– Advised clients and resolved their concerns in the support and customer service process for Facebook, and streamlined back-office processes to enhance efficiency.– Provided customer service support for PNC Bank’s collections department, including following up with customers regarding collections on financial products and documenting and tracking customer interactions for continuous improvement.
Skills
Accounting / Bookkeeping,Admin / Executive Support,Bilingual (English-Spanish),Content Writing,Content Creation,Customer Service,Graphic Design,Lead Generation,Paid Ads / Marketing,Photo Editing,Real Estate Media,Real Estate Video Editing,Real Estate Photo Editing,Social Media Management,Video Editing
