Full-Time

English, Spanish

Colombia

LA SABANA UNIVERSITY

2021

Bachelor of Science in Chemical Engineering

– Spearheaded a process optimization project that improved operational efficiency, reducing downtime and increasing overall productivity within the first year.– Led a team of 12 in the successful implementation of a new inventory management system, which resulted in a 20% reduction in stock discrepancies and a 15% increase in order accuracy.– Developed and executed training programs that enhanced team performance, contributing to a 25% increase in employee satisfaction scores and a 10% reduction in employee turnover rates.– Managed cross-functional collaboration efforts that decreased project completion times by 20%, leading to quicker time-to-market for key products and a 12% boost in customer satisfaction ratings.

– Spearheaded the organization of office operations and procedures, increasing overall efficiency and a reduction in administrative costs.– Managed complex schedules for a team of 6 doctors and 2 executives, improving meeting attendance and punctuality through effective coordination and proactive communication.– Implemented a new digital filing system that reduced document retrieval time, enhancing the team’s productivity and response time to client inquiries.– Orchestrated successful execution of corporate events and meetings, achieving a 95% satisfaction rate from attendees through meticulous planning and attention to detail.

– Handle inbound calls from customers to provide information on Cigna health insurance plans, benefits, and coverage details.– Explain different health insurance options, such as PPO, HMO, and other plans, helping customers understand which option may be best suited to their needs.– Answer questions regarding the specific benefits covered under various plans, including coverage for prescriptions, hospital stays, doctor visits, and preventive services.– Assist customers in checking the status of their insurance claims, explaining the process, and resolving issues related to claims.– Help customers enroll in or make changes to their health insurance plans, including assisting with the application process and explaining coverage options.– Assist customers with questions regarding their premiums, billing cycles, and outstanding balances.

Accounting / Bookkeeping,Admin / Executive Support,Appointment Setting,Bilingual (English-Spanish),Customer Service,Project Management

Angie