Full-Time

English, Spanish

Colombia

CORPORACIÓN UNIFICADA NACIONAL

2014 - 2019

Professional in Business Administration

– Supported the implementation of new legal lines by assisting in the development of automated reports and follow-up systems to ensure KPI compliance.– Assisted in coordinating the launch of 14 offices across the U.S., managing logistics, vendor relations, and hiring timelines to ensure seamless execution.– Provided high-level support to the CEO and executive team, including meeting coordination and preparation of briefing materials for internal and external engagements.– Acted as a strategic liaison between executives and cross-functional teams, identifying bottlenecks, aligning project objectives, and translating business priorities into actionable initiatives.– Applied Agile and Scrum methodologies to drive efficient execution, promote team collaboration, and support continuous process improvement.– Oversaw the implementation and optimization of legal tech tools, including Litify (Salesforce), to streamline operations and increase executive visibility.– Managed timelines, budgets, and risk mitigation plans to ensure smooth project delivery and informed decision-making at the leadership level.

– Managed end-to-end campaign execution in Iterable, launching new product and service campaigns from scratch.– Owned and updated all Jira tickets related to campaigns and departmental projects, ensuring tasks moved forward efficiently.– Built insightful reports —pulling, analyzing, and interpreting data to uncover actionable trends and support decision-making.– Led projects implementation, working closely with product and marketing teams to bring new services to life.– Held weekly meetings with executives to present campaign performance, key metrics, and propose process improvements.– Identified friction points in workflows and optimized them to improve team collaboration, delivery speed, and output quality.

– Managed the design and implementation of new accounts, reports, and processes according to company needs.– Develop financial strategies and make informed decisions based on key business drivers to accelerate growth and boost profitability.– Ensure target compliance regarding campaign billing method.– Analyze real-time, weekly, and monthly KPIs to develop strategies that optimize resources.– Optimize and ensure the timely delivery of reports to operations leadership.– Change schedules to ensure adequate daily resource coverage.– Process and approve any activity related to operational time.

Admin / Executive Support,Bilingual (English-Spanish),Project Management

Claudia