Rdave - VA5489
Full-Time
Job Title
Photo Editor
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/c47aa3
Screening Interview
https://osp.li/76d6ab
Short Interview
https://osp.li/204a41
Portfolio
https://osp.li/83f2e9
Internet Speed Mbps
200
Computer Specs
Processor: i7 8th gen GTX GPU | Memory (RAM): 24GB | Storage: 2TB | OS: Windows 10
About me
To seek a suitable position that will enhance my skills and uplift my confidence to near perfection, to meet the goal without ambiguous expectations, to the best of my knowledge.
Education
UNIVERSITY OF THE ASSUMPTION
Year
1998 - 2004
Course
Bachelor of Science in Architecture
Experience
Social Media Head / General VA2018 - 2023
- Skilled in MLS data entry, flyer and marketing materials production, email management, social media posting and management, graphic design, video editing, Facebook Meta Ads management, website development using GoDaddy and Wix, short-form content creation, and logo design.
Unit Manager2016 - 2018
- Skilled in weekly call auditing and handling, side-by-side agent monitoring, escalation management, member callbacks for quality follow-up, leading daily/weekly huddles, providing weekly coaching for 18 agents, conducting triad coaching and performance reviews, facilitating weekly Quality Business Reviews (QBR) and process reviews with clients, and coordinating employee engagement events.
Customer Service/Sales / Technical Support2013 - 2016
- Experienced in weekly call auditing and call handling, preparing Start and End of Day reports, coaching agents for performance reviews, managing escalations, sending interval and post-mortem reports for service levels, generating hourly talk time and aux usage reports, maintaining internal team databases, conducting weekly team huddles, presenting Monthly Business Reviews (MBRs) to management, and issuing corrective actions and PIPs for attendance and performance issues.
Team Leader / Quality Analyst2011 - 2012
Proficient in weekly call listening and audits, real-time and weekly agent coaching for quality management, conducting calibration sessions with agents and clients, preparing performance progress reports, issuing corrective actions and PIPs for attendance and performance issues, sending Start and End of Day reports, generating service level and interval reports, delivering quality reports on new parameters or changes, and handling escalation calls.
Senior Team Manager2007 - 2011
- Experienced in piloting new accounts, daily car reservation review and reporting, quality call auditing and calibration, real-time to monthly coaching sessions, escalation handling, tax software troubleshooting and guided installation, upselling add-on applications, generating detailed interval and performance reports, issuing corrective actions and PIPs, conducting team huddles and team buildings, and presenting Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR) with actionable insights and performance graphs to Operations Managers.
Skills
Video Editing,Graphic Design,Real Estate Video Editing
