Joshua - VA5504
Full-Time
Job Title
Photo Editor
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/968742
Screening Interview
https://osp.li/8d3304
Short Interview
https://osp.li/309955
Portfolio
https://osp.li/06eb59
Internet Speed Mbps
200
Computer Specs
Processor: Intel Core i5 GTX 1050 | Memory (RAM): 32GB | Storage: 1TB | OS: Windows 11
About me
A fast learner and collaborative professional with strong adaptability and communication skills. Experienced in working with diverse teams and engaging effectively with stakeholders across organizational levels. Brings years of experience in media production, from videography and video editing to technical support in both private and government sectors. Awarded for excellence in development communication..
Education
LYCEUM OF THE PHILIPPINES
Year
2015 - 2019
Course
Bachelor of Arts in Communication
Experience
Project Technical Assistant2023 - Present
- Experienced in MLS data entry, flyer and marketing materials production, social media posting and management, email handling, graphic design, video editing, Facebook Meta Ads, content creation (short videos and reels), logo design, and website development using GoDaddy and Wix.
Unit Manager2016 - 2018
- Skilled in weekly call auditing and handling, side-by-side agent monitoring, escalation management, member callbacks for quality follow-up, leading daily/weekly huddles, providing weekly coaching for 18 agents, conducting triad coaching and performance reviews, facilitating weekly Quality Business Reviews (QBR) and process reviews with clients, and coordinating employee engagement events.
- Customer Service/Sales / Technical Support2013 - 2016
- Experienced in weekly call auditing and call handling, preparing Start and End of Day reports, coaching agents for performance reviews, managing escalations, sending interval and post-mortem reports for service levels, generating hourly talk time and aux usage reports, maintaining internal team databases, conducting weekly team huddles, presenting Monthly Business Reviews (MBRs) to management, and issuing corrective actions and PIPs for attendance and performance issues.
Team Leader / Quality Analyst2011 - 2012
Proficient in weekly call listening and audits, real-time and weekly agent coaching for quality management, conducting calibration sessions with agents and clients, preparing performance progress reports, issuing corrective actions and PIPs for attendance and performance issues, sending Start and End of Day reports, generating service level and interval reports, delivering quality reports on new parameters or changes, and handling escalation calls.
Skills
Photo Editing,Graphic Design,Real Estate Video Editing
