Jershon - VA5665
Full-Time
Job Title
Client Support Specialists
Availability
Full-Time
Languages
English
Country
Philippines
Resume
https://osp.li/82612e
Screening Interview
https://osp.li/3b435a
Short Interview
https://osp.li/0ded58
Portfolio
Internet Speed Mbps
300
Computer Specs
Processor: Intel Core i5 | Memory (RAM): 16GB | Storage: 500GB | OS: Windows 11
About me
I am interested in learning and gaining experience in the workflow process in any field I will be in. I am self-driven, hard-working, and have an eye for detail in any work assignment. I am an independent and passionate individual seeking a rewarding position that allows me to utilize the extensive knowledge I have gained through my coursework and work experience. Well-versed in customer service, administrative, and virtual assistance duties in delivering high integrity, honesty, and hard work.
Education
DR. YANGA'S COLLEGES INC
Year
2014 - 2018
Course
Bachelor of Science in Business Administration
Experience
Prior Authorization Specialist2022 - 2025
- Reviewing chart notes and submitting Prior Authorizations in different insurance companies for every appointment for different medications using CovermyMeds (CMM) and Athenahealth/AthenaOne. We also submit authorizations for some office visits and procedures. Making sure that all of the authorizations that were submitted will be approved before the appointment. Used EMR, EHR, and a lot of payors' portals to submit prior authorization.
Customer Care Representative / Chat Support Specialist2019 - 2022
- Handle a healthcare insurance account. Deliver exceptional customer service and handle customers' concerns, providing all the best options possible for their inquiries and complaints. Operated a large number of chat and email inquiries promptly. Furnishing members and medical practitioners with details regarding their insurance by following HIPAA guidelines and regulations strictly.
General Virtual Assistant2018 - 2019
- Performed various administrative tasks, including scheduling appointments, email management, PowerPoint presentations, monthly reports, and conducting research and some outbound calls.
Product Researcher2018 - 2018
- Performed product research for the clients to post on Amazon platforms/store.- Successfully listed items that resulted in more than 20% ROI.
Skills
Social Media Management,Content Creation,Video Editing,Graphic Design
