Full-Time

English, Spanish

UNIVERSITY OF ANTIOQUIA

Special Education

- Process and send Pain Management referrals to other PM offices, ensuring all required documentation is complete (MRI, consultation notes, doctor's notes, LOP, and police limit).- Coordinate and submit referrals for Neurology and Counseling services, following up to confirm patient appointments.- Track referral statuses, verifying whether patients have been scheduled and if procedures have been completed.- Request and upload medical reports into the system, ensuring accessibility for case managers.- Maintain accurate records and facilitate communication between patients, specialists, and case managers to optimize patient care.

- Coordinate communication between patients and therapists, providing information on availability and evaluation processes.- Assist patients with insurance coverage verification and guide them on out-of-network reimbursement options.- Manage clinical documentation and ensure compliance with requirements for hardship evaluations, U Visa applications, and other immigration-related processes.- Follow up with patients to schedule appointments and gather additional information for their evaluations.- Maintain accurate and organized patient records within the management system.

- Obtain and manage insurance authorizations for patient appointments and procedures, ensuring timely submission and coverage verification.- Handle and track referrals from physicians, arrange appointments with specialists, and follow up as needed, manage invoicing and billing processes.- Request, organize, and maintain accurate and confidential patient medical records, handling requests for records in compliance with policies. Follow up on the treatment of patients, resolving all their concerns and managing the execution of the necessary processes.- Arrange patient appointments for consultations, tests, and procedures, coordinating with medical staff and patients to resolve scheduling conflicts.- Perform general office tasks, assist with patient inquiries, and ensure effective communication between patients, physicians, and insurance companies.

- Make assertive connections between services and providers.- Investigation, verification, and processing of quotations.- Solve problems, requirements, doubts, and complaints from users and customers.- Provide a respectful and pleasant communication experience.

Social Media Management,Paid Ads / Marketing,SEO,Content Writing,Content Creation,Admin / Executive Support,Appointment Setting,Sales / Business,Lead Generation,Customer Service,Real Estate Media,Project Management,Account Management,Bilingual (English-Spanish)

Paula