Daniela - VA5684
Full-Time
Job Title
Client Support Specialists
Availability
Full-Time
Languages
English, Spanish
Country
Colombia
Resume
https://osp.li/69bf72
Screening Interview
https://osp.li/408a32
Short Interview
https://osp.li/737d82
Portfolio
Internet Speed Mbps
400
Computer Specs
Processor: AMD Ryzen 5 | Memory (RAM): 8GB | Storage: 500GB | OS: Windows 10
About me
Motivated and dependable professional with a strong foundation in customer service and hospitality. Fluent in Spanish and English, with a proven ability to foster positive work environments and build strong relationships across teams. Known for a positive attitude, adaptability, and a strong willingness to learn new tools and systems. Reliable, responsible, and detail-oriented, with a results-driven mindset and proficiency in Microsoft Office and Google Suite. Committed to excellence and dedicated to contributing meaningfully to team success and organizational goals.
Education
UNINPAHU UNIVERSITY
Year
2022 - 2022
Course
Diploma in Digital Marketing and Corporate Social Media
Experience
Administrative Assistant2024 - 2025
- Support the coordination of training and certification programs, including tracking attendance, processing vouchers, and verifying participant eligibility.- Provide bilingual (English/Spanish) support for account creation, troubleshooting login issues, and guiding users through the training portals.- Work closely with team members.- Manage tight deadlines and meet partner and internal expectations.- Submit and manage JIRA requests for support escalations, keeping all relevant stakeholders informed and facilitating the timely resolution of issues.- Handle sensitive information with confidentiality and integrity, maintaining compliance with company protocols and agreements.- Contribute to a positive and inclusive work environment by demonstrating strong communication skills, adaptability, and a proactive problem-solving approach.
Data Entry Specialist2023 - 2024
- Enter and update records and invoices into Salesforce/Briefcase and maintain spreadsheets with accurate funding data.- Prepare cross-referenced reports, verify patient funding statuses, and ensure the completeness of provider packets that contain multiple records and billing data.- Handle sensitive data with accuracy and maintain updated documentation for internal tracking and audit purposes.
Logistics Coordinator2022 - 2023
- Monitor cargo status and report any developments during transport to ensure timely delivery and resolution of issues.- Managed documentation, including bills of lading, delivery receipts, and customs paperwork, to ensure compliance and timely processing.- Served as the primary point of contact for customers, guiding them on how to use the logistics platform for shipment creation and tracking.- Conducted onboarding and training for customers on platform navigation and best practices.- Collaborated with dispatchers, carriers, and customer service teams to ensure on-time deliveries and resolve any transportation-related issues.- Delivered exceptional service, consistently meeting or exceeding customer satisfaction goals.
Bilingual Customer Experience Advisor2020 - 2022
- Provide exceptional customer service to a diverse client base, utilizing fluency in both English and Spanish to effectively communicate and address customer inquiries with banking products and accounts.- Handles customer inquiries related to various banking services, such as account balances, credit card information, and transaction history.- Maintain a high level of professionalism while handling escalated customer complaints, ensuring swift resolution and customer satisfaction.- Translate documents, emails, and other written materials from English to Spanish or vice versa with accuracy and attention to detail.- Assist with processing various financial transactions, such as deposits, withdrawals, money transfers, bill payments, and check transactions, either in person or over the phone/online.- Managed a high volume of incoming calls in both English and Spanish, consistently meeting or exceeding performance metrics for call quality and response time.
Skills
Customer Service,Bilingual (English-Spanish)
