Staffing Company In San Jose | Outsource Plug | Local & Remote | United StatesStaffing Company In San Jose | Outsource Plug | Local & Remote | United StatesStaffing Company In San Jose | Outsource Plug | Local & Remote | United StatesStaffing Company In San Jose | Outsource Plug | Local & Remote | United States
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GIVING EMPLOYERS MORE OPTIONS SO THAT YOU CAN SCALE EFFICIENTLY Where tradition meets innovation - hire local or remote staff. BOOK A CONSULTATION

GIVING EMPLOYERS
MORE OPTIONS SO
THAT YOU CAN SCALE EFFICIENTLY Where tradition meets innovation, hire local or
remote staff around the world.
BOOK A CONSULTATION Where tradition meets innovation, hire local or remote staff around the world. THAT YOU CAN SCALE EFFICIENTLY GIVING EMPLOYERS MORE OPTIONS SO

CUSTOMER SATISFACTION SOLUTIONS

Maintaining great relationships with your customer base is a top priority as a rapidly scaling company. Building a team that is completely focused on customer satisfaction is crucial to the long term success of your organization. We build dedicated Customer Service Centers in the Philippines that can act as your primary customer support center or to supplement your existing team.

BOOK A CONSULTATION

AREAS OF SERVICE

General Customer Inquiries & Concerns

Inbound & Outbound Calls

Product/Service Inquiries

Email Support & Live Chat Support

Orders

Complaints

Sales & Billing

Customer Relations

Account Inquiries, Processing, and Activation

Payments & Returns

Reservations & Cancellations

OUR PROCESS

Step - 1
(Discovery)

Initial Meeting, Onboarding Call, Project Kick-off & Discussion Project Requirements

Step - 2(Recruitment)

Our rigid recruitment process ensures that we only hire the best talent. Applicants undergo intensive screening, examinations and interviews.

Step - 3(Client interview Hiring)

After the assessment, we choose the best 2 or 3 candidates for the project. Clients may opt to interview these final candidates to gauge their fit for the job. Client will decide who to hire for their business

Step - 4(Training)

Training will be provided to the best candidate for the job

Step - 5(Tech Set-up and Installation)

Based on the project requirements, we will handle all tech set-up and installation. We will provide the space, amenities, computers, internet connection, and any third-party systems needed by the contact center support professional.

Step - 6(On-Site Work)

The contact center support professional will report to duty and perform his or her assigned tasks and responsibilities.

Step - 7(Monitoring, Evaluation & Capacity-Building)

We continuously monitor and evaluate the performance of our contact center support professionals, ensuring that they deliver the best customer service.We also continuously train them to ensure that they consistently deliver quality support.

OUR PROCESS

Step - 1
(Discovery)

Initial Meeting, Onboarding Call, Project Kick-off & Discussion Project Requirements

Step - 2
(Recruitment)

Our rigid recruitment process ensures that we only hire the best of the best talents in the Philippines. Applicants undergo intensive screening, examinations and interviews.

Step - 3
(Client interview Hiring)

After the assessment, we choose the best 2 or 3 candidates for the project. Clients may opt to interview these final candidates to gauge their fit for the job. Client will also be the one to decide who to hire for their business

Step - 4
(Training)

Training will be given to the best candidate for the job

Step - 5
(Tech Set-up and Installation)

Based on the project requirements, we will handle all the tech set-up and installation. We will provide the space, amenities, desktop computers, internet connection, and any third-party systems needed by the contact center support professional.

Step - 6
(On-site Work)

The contact center support professional will report to duty, and perform his or her assigned tasks and responsibilities.

Step - 7
(Monitoring, Evaluation & Capacity-Building)

We continuously monitor and evaluate the performance of our contact center support professionals, ensuring that they deliver the best customer service.We also continuously train them, so that they consistently deliver on the tasks at hand.

ON-SITE FACILITY AMENITIES

24/7 Convenient Office Space

Well-Ventilated Air Conditioned Workspaces

100 MBPS Internet Speed

24/7 Backup Generator

Pantry, 24/7 Food Establishments nearby

Reception Desk, Concessionaire

Conference Room, Training Rooms, Interview Rooms

Desktop Computers

24/7 Security Guards

Professional Cleaning Services

QUICK LINKS

  • Home
  • Team
  • Testimonials
  • Contact

MORE INFORMATION

  • Employers
  • Overseas Staffing
  • Contact Center Services

REACH US

84 W Santa Clara St. #510
San Jose, CA 95113
United States

Phone: (408) 664-0358
Email: [email protected]

©Copyright 2020 Optima Boost Inc. DBA Outsource Plug | All Rights Reserved
  • Home
  • EMPLOYERS
  • JOBS
  • Services
    • OVERSEAS STAFFING
    • CONTACT CENTER SERVICES
  • About
    • TEAM
    • TESTIMONIALS
    • BLOG
    • MISSION STATEMENT & CORE VALUES
  • CONTACT
Staffing Company In San Jose | Outsource Plug | Local & Remote | United States
 
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